🌍 How do you build a truly global IT support model?
💡 How do you transform from a hardware-focused company into a hybrid digital business?
At thevery first English-language Plattform V Breakfast last week – in cooperation with Expat Service Vorarlberg, we gained invaluable insights from ALPLA Group and Zumtobel Group.
🗺️ Willie du Preez (Alpla) took us on a journey around the world. Starting with a new IT strategy, Alpla introduced a global support model for IT users across all locations.
The impact?
✅ Near 24-hour ticket handling
✅ Faster response times
✅ Seamless task handovers between IT teams in different time zones
🔧 Then, Madhav Menon (Zumtobel) showed how the company is transitioning from selling only hardware to offering hybrid digital business models.
Sounds like the obvious next step in today’s world – but it’s only successful when people are brought along on the journey.
The core idea:
🔁 Keep selling hardware
➕ Add services for recurring, sustainable revenue
This transformation requires 👥 new employee skillsets, 🎯 cultural change and 📌 new organisational roles
Thanks to everyone who joined us for this inspiring morning!
